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Ticket request and email management system

OTRS (Open Ticket Request System) is a ticket eequest and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. It is useful for people who receive many emails and want to answer them with a team of agents.


User FAQ available from http://faq.otrs.org/otrs/faq.pl; English and German user manual available in HTML format from http://doc.otrs.org/1.3/en/html/



version 5.0.15 (stable)
released on 13 December 2016

Paid technical support and consulting available from http://www.otrs.de/

VCS Checkout

Password: cvs


Related Projects



Verified by

Verified on


Verified by

Janet Casey

Verified on

19 October 2004

Leaders and contributors

Martin Edenhofer Maintainer
See the CREDITS file in the distribution for a complete list Contributor

Resources and communication

AudienceResource typeURI
Bug TrackingVCS Repository Webviewhttp://bugs.otrs.org/
DeveloperVCS Repository Webviewhttp://cvs.otrs.org/cvsweb.cgi/otrs/

Software prerequisites

Required to useLDAPv2-compliant server
Weak prerequisiteGD_Graph
Required to usea database (ie MySQL or PostgreSQL)
Required to useDBI
Weak prerequisiteGD_Graph_lines
Required to usePerl 5 or later
Required to useDBD_mysql
Weak prerequisiteGD_Text_Align (all for statistics)
Weak prerequisiteNet_LDAP (for using LDAP)
Required to useDigest_MD5
Weak prerequisiteGD
Required to useMIME_Base64
Weak prerequisiteGD_Text
Required to useNet_DNS

This entry (in part or in whole) was last reviewed on 17 January 2017.


Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the page “GNU Free Documentation License”.

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